CUSTOMER COMPLAINT AND FEEDBACK MONITORING REQUIREMENT FOR MY GIFT
SHOP
I have a gift shop named “JUST FOR YOU”. In order to know my store’s
performance, I need feedback from my customers. I also want to give them a
chance to post their complaints and suggestions for my shop. Henceforth, my
requirements are as follows.
Customer
information:
First Name:
Middle name:
Last name:
Gender: (
radio button : male/famle)
Address:
Contact no.:
Email id:
QUESTIONER
Type of feedback:(dropdown)
Type of feedback:(dropdown)
- Bug Report
- Suggestion
1. Did u enjoy shopping at our store? (radio button)
·
Yes
·
No
2. Did u get what you wanted? (
radio button)
·
Yes
·
No
3. If the option chosen in above question is "no" then only show this question.
Item what you wanted:
If ‘yes’, do not show question 3,shift to question 4
4. What was your level of satisfaction? (radio button)
·
Excellent
·
Good
·
Satisfactory
·
Bad
·
Very bad
5. What did you like most about the shop? (checkbox)
·
Collection of gift items
·
Price
·
Atmosphere of shop
·
Service provided
·
6. Are you satisfied with the sales person who attended you? (
radio button)
·
Yes
·
No
7. From where did you come to know about the shop? (checkbox)
·
Friends
·
Relatives
·
Internet
·
Magazine
·
Newspaper
ad
·
Television ad
8. Will you refer “Just For You” to someone else? (radio button)
·
Yes
·
no
9. Any complaints?
(Dialogue box)
10. Any suggestion for improvement at our store?
(Dialogue box)A confirmation message will go to the customer's mail id, once the form is filled. I want to receive a mail each time a customer fills in the form notifying the type of feedback.
